IT Support
Need IT support?
Contact the service desk, we are ready to help you
Contact the service desk
Write or call directly to our IT support.
We will contact you as soon as possible.
Direct number to the IT Forum Group service desk, often used in urgent cases instead of email. The service desk will create a ticket and fix the problem or forward to the right technician.
Write an email to us and shortly afterwards you will receive an automatic response, creating a ticket in our IT support system. The service desk will then handle your issue as soon as possible.
Opening hours in the service desk:
| Monday: | 07.00 - 16.30 |
| Tuesday: | 07.00 - 16.30 |
| Wednesday: | 07.00 - 16.30 |
| Thursday: | 07.00 - 16.30 |
| Friday: | 07.00 - 16.00 |
We're open all summer, as well as between Christmas and New Year.
In addition to the above opening hours, there is a on-call schedule who can be contacted 24/7. Call on phone number 70 266 150 and enter 4. NB! Activating the emergency hotline may incur additional costs.
Remote support
Click the icon that the service desk asks you to use for remote support:
24/7 IT SUPPORT
Need urgent help outside our opening hours? No problem, our emergency hotline is manned around the clock. Call us on 70 266 150and press 4 and help is at hand.
NB. Activating the on-call phone may incur additional costs.
FAQ - about IT support
What does your IT support include?
We offer 24/7 remote and onsite support for businesses - including desktop support, networking, Microsoft 365 issues, printer and hardware errors - with fast response time and local presence. Contact us on tel. 70 100 150 or send an email at kontakt@itf.dk
How do I access the Ice Support?
You can contact our support by phone, email or portal. We prioritize fast help in case of e.g. work stoppages or security incidents, and we always have a specific case ID and update loop.
Is your IT support included in a service agreement?
Yes - we offer flexible service agreements where support can be covered via subscription. We tailor the package to your needs - with varying response times and service windows.
Can you help with security and compliance?
Absolutely. We have extra services for those who want IT security, antivirus, backup, MFA and access control as an integrated part of support and to secure against hacking, phishing and ransomware.
How can you ensure fast support when something goes down?
We have a dedicated helpdesk and proactively monitor systems. For critical outages, we have established escalation procedures and a emergency response team
(incident response).
Can you integrate your support with our Microsoft 365, cloud and hosting?
Yes, we offer full support on all solutions - from Microsoft 365 and Office apps for cloud hosting and server operations - with access to experts and issue management within hours.
Did you know that...
Do we also sell PCs and other hardware?
For many of our customers, we are a regular hardware supplier. With in-depth knowledge of the customer's business and IT infrastructure, we can easily find the right equipment. Our buyers are ready to help you.
Call us on +45 70 100 150 and press 2 For "sales".