How to get customer consent to record a conversation
Med Flexfone you get the opportunity to record conversations made by your employees. All calls are specified with the time of the call and an overview of the extension numbers of the employees who participated in the calls.
Recording your conversations gives you a wide range of possibilities as you can analyze your employees' calls.
This is especially valuable for companies with sales and service departments, where it can be relevant to review past conversations to continuously optimize how employees handle sales and customer service.
Hos Flexfone they now make it easier for IT Forum Gruppen's customers to comply with the Danish Data Protection Agency's recommendations for giving consent when recording telephone conversations.
With the module "Record conversation" in your cold flow keystrokes can be used to specify whether to accept recording or not.
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With the module "Record conversation" in your cold flow keystrokes can be used to specify whether to accept recording or not.
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